Resort QuickBooks Desktop lists when names or items are out of order or missing
From the article: QuickBooks Desktop stores data pertaining to Customers:Jobs, Vendors, Employees, Other Names, Accounts and Items, as well as other things in lists.
A particular Customer or Employee or Item is an entry in a list.
Your lists can become damaged. The damage can often be repaired by re-sorting which puts a list back in its default order. This action can be performed by any QuickBooks Desktop user.
If you have manually changed the order of a list, re-sorting it will undo your changes. …and more